TY  - BOOK
AU  - Frederik D Wiersema
TI  - Customer intimacy : : pick your partners, shape your culture, win together
SN  - 9781861976307
U1  - 685.812 WIE 
PY  - 1997///
CY  - London 
PB  - : HarperCollinsBusiness
KW  - Customer relations.
KW  - Customer services -- Management.
KW  - Klantgerichtheid
KW  - Frederik D Wiersema
KW  - Management
ER  -