TY  - BOOK
AU  - Davidow, William H.
TI  - Total customer service : : the ultimate weapon
SN  - 9780060920098
U1  - 658.812 DAV 
PY  - 1989///
CY  - New York 
PB  - : Harper & Row
KW  - Customer services
KW  - Leadership qualities
KW  - William H Davidow
KW  - Fiction
ER  -