TY  - BOOK
AU  - Nayar, Vineet
TI  - Employees first, customers second : : turning conventional management upside down
SN  - 9781422139066
U1  - 658.3152 NAY 
PY  - 2010///
CY  - Boston, Mass. 
PB  - : Harvard Business Press
KW  - Corporate culture.
KW  - Organizational change
KW  -  Customer relations
KW  - Nayar, Vineet
KW  - Management
ER  -