TY  - BOOK
AU  - Philip B Crosby
TI  - Quality without tears : : the art of hassle-free management
SN  - 9780452263987
U1  - 658.562 CRO 
PY  - 1984///
CY  - New York 
PB  - : McGraw-Hill
KW  - Quality without tears
KW  - : the art of hassle-free management
KW  - Quality assurance
KW  - Philip B Crosby
KW  - Management
ER  -