TY  - BOOK
AU  - Terplan, Kornel
TI  - OSS essentials : : support system solutions for service providers
SN  - 9780471392408
U1  - 004.678 TER 
PY  - 2001///
CY  - New York 
PB  - : John Wiley, 
KW  -  Computer networks -- Management.
KW  - Computer technical support -- Data processing.
KW  - Internet service providers.
KW  - computer science
KW  - OSS essentials : support system solutions for service providers
KW  - Kornel Terplan
ER  -