TY  - BOOK
AU  - Back, Ken
TI  - Assertiveness at work : : a practical guide to handling awkward situations
SN  - 9780077095338
U1  - 658.4092 BAC 
PY  - 1999///
CY  - London ; Burr Ridge, IL 
PB  - : McGraw-Hill
KW  - Communication in personnel management
KW  - Assertiveness (Psychology)
KW  - Interpersonal relations
KW  - Ken Back
KW  - Management
ER  -