00712nam a22002297a 4500 SNU 20140626124500.0 140626b xxu||||| |||| 00| 0 eng d 9780201479676 HCL 658.812 WHI Whiteley, Richard C. Customer centered growth : five proven strategies for building competitive advantage / Richard Whiteley and Diane Hessan. Reading, Mass. : Addison-Wesley Pub., ©1996. x, 320 p. : ill. ; 24 cm. Consumer satisfaction. COMPETITION STRATEGIC PLANNING Whiteley, Richard C. MANAGEMENT ddc HCL 12789 12789 1 0 ddc 0 0 SNUL SNUL 2014-06-26 0 658.812 WHI H98 2014-06-26 00:00:00 2014-06-26 HCL