TY  - BOOK
AU  - Whiteley, Richard C.
TI  - Customer centered growth : : five proven strategies for building competitive advantage
SN  - 9780201479676
U1  - 658.812 WHI 
PY  - 1996///
CY  - Reading, Mass. 
PB  - : Addison-Wesley Pub., 
KW  - Consumer satisfaction
KW  - COMPETITION
KW  - STRATEGIC PLANNING
KW  - Whiteley, Richard C
KW  - MANAGEMENT
ER  -