00735nam a22002417a 4500 SNU 20140626214803.0 140626b xxu||||| |||| 00| 0 eng d 9789077212585 HCL 658.05 BON Bon, Jan Van ... [et.al.] Foundations of IT service management based on ITIL / Jan van Bon ... [et.al.] 2nd ed ; Van Haren, © 2005. 234 p. : ill. ; 24 cm. Information technology -- Management. Information technology -- Quality control -- Standards IT infrastructure library Bon, Jan Van ... [et.al.] Management ddc HCL 12916 12916 0 0 ddc 0 0 SNUL SNUL 2014-06-26 1 658.05 BON H5123 2015-12-24 00:00:00 2015-08-19 2014-06-26 HCL