TY  - BOOK
AU  -  Bon, Jan Van ... [et.al.]
TI  - Foundations of IT service management based on ITIL
SN  - 9789077212585
U1  - 658.05 BON 
PY  - 2005///
PB  - ; Van Haren
KW  - Information technology -- Management
KW  - Information technology -- Quality control -- Standards
KW  - IT infrastructure library
KW  -  Bon, Jan Van ... [et.al.]
KW  - Management
ER  -