00649nam a22002297a 4500 SNU 20140626232032.0 140626b xxu||||| |||| 00| 0 eng d 9780749429454 HCL 658.812 FOS Foster, Timothy R. V. How to be better at- customer care / Timothy R V Foster London : Kogan Page , 1999. vii, 168 p. : ill. ; 22 cm. Consumer satisfaction. Customer services -- Handbooks, manuals, etc. Business Timothy R V Foster Management ddc HCL 12974 12974 1 0 ddc 0 0 SNUL SNUL 2014-06-26 0 658.812 FOS H1931 2014-06-26 00:00:00 2014-06-26 HCL