TY  - BOOK
AU  - Foster, Timothy R. V.
TI  - How to be better at- customer care
SN  - 9780749429454
U1  - 658.812 FOS 
PY  - 1999///
CY  - London 
PB  - : Kogan Page
KW  - Consumer satisfaction
KW  - Customer services -- Handbooks, manuals, etc
KW  - Business
KW  - Timothy R V Foster
KW  - Management
ER  -