TY  - BOOK
AU  - Hiebeler, Robert
TI  - Best practices : : building your business with customer-focused solutions
SN  - 9780684834535
U1  - 658.812 HIE 
PY  - 1998///
CY  - New York, NY 
PB  - : Simon & Schuster
KW  - Customer services -- Management.
KW  - Customer services -- Quality control.
KW  - Industrial management
KW  - Hiebeler, Robert
KW  - Managment
ER  -