TY - BOOK AU - Brown, Douglas TI - The black book of outsourcing : : how to manage the changes, challenges, and opportunities SN - 9780471718895 U1 - 658.405 BRO PY - 2005/// CY - Hoboken, N, J. PB - : John Wiley & Sons, KW - Contracting out -- Handbooks, manuals, etc KW - Outsourcing KW - Contracting out KW - Brown, Douglas KW - MANAGEMENT ER -