00542nam a22001817a 4500003000400000005001700004008004100021020001800062028000800080082001600088100002200104245007400126260005700200300003400257655003000291655002200321655001700343SNU20140630204503.0140630b        xxu||||| |||| 00| 0 eng d  a9788176495189  aHCL  a658.562 PAT  aJames G Patterson  aBenchmarking basicsb : looking for a better wayc/ James G Patterson  aMenlo Park, Calif. b: Crisp Publicationsc, ©1996.  aix, 79 p. b: ill. c; 26 cm.  aBenchmarking (Management)  aJames G Patterson  aBenchmarking