TY - BOOK AU - David C Moschella TI - Customer-driven IT : : how users are shaping technology industry growth SN - 9781578518654 U1 - 338.47004 MOS PY - 2003/// CY - Boston PB - : Harvard Business School Press KW - Information technology KW - Business enterprises -- Technological innovations KW - Internet (impactos sociais) KW - David Moschella KW - Management ER -