TY  - BOOK
AU  - Greenberg, Paul
TI  - CRM at the speed of light : : capturing and keeping customers in Internet real time
SN  - 9780072224160
U1  - 658.81202854678 GRE 
PY  - 2002///
CY  - New York 
PB  - : McGraw-Hill/Osborne
KW  - Customer relations -- Management
KW  - Electronic commerce
KW  - Sales management
KW  - Management
ER  -