TY - BOOK AU - Bob Phelps TI - Smart business metrics: : measure what really counts and manage what makes the difference SN - 9780273663966 U1 - 658.40120151 PHE PY - 2004/// CY - Harlow PB - : Financial Times Prentice Hall KW - Strategic planning -- Mathematical models KW - Strategic planning KW - Bob Phelps KW - Business Management ER -