00847nam a22002417a 4500 SNU 20140703170217.0 140703b xxu||||| |||| 00| 0 eng d 9780135694503 HCL 005.30688 TOU Farrell, Richard Françoise Tourniaire The art of software support : design and operation of support centers and help desks /Richard Farrell United States Of America Prentice hall Publications xii, 336 p. : ill. ; 24 cm. The art of software support : design and operation of support centers and help desks Richard Farrell Computer software industry -- Customer services. Software support. Service à la clientèle. ddc HCL 14228 14228 1 0 ddc 0 0 SNUL SNUL 2014-07-03 0 005.30688 TOU H3735 2014-07-03 00:00:00 2014-07-03 HCL