TY  - BOOK
AU  - Farrell, Richard
TI  - The art of software support:  : design and operation of support centers and help desks
SN  - 9780135694503
U1  - 005.30688 TOU 
CY  - United States Of America
PB  - Prentice hall Publications
KW  - The art of software support
KW  -  : design and operation of support centers and help desks
KW  - Richard Farrell
KW  -  Computer software industry -- Customer services
KW  - Software support
KW  - Service à la clientèle
ER  -