TY  - BOOK
AU  - Ronald S Swift
TI  - Accelerating customer relationships : : using CRM and relationship technologies
SN  - 9780130889843
U1  - 658.812 SWI 
PY  - 2000///
CY  - Upper Saddle River, NJ 
PB  - : Prentice Hall PTR
KW  - Customer relations
KW  -  Relatiemarketing.
KW  - Dataprocessing
KW  - Ronald S. Swift
KW  - Management
ER  -