TY  - BOOK
AU  - Tardugno, Anthony F
TI  - IT services : : costs, metrics, benchmarking, and marketing
SN  - 9780130191953
U1  - 004.0688 TAR 
PY  - 2000///
CY  - Upper Saddle River, N.J. 
PB  - : Prentice Hall PTR, 
KW  - Computer service industry
KW  - Computer industry
KW  - Benchmarking
KW  - Tardugno, Anthony F
KW  - MANAGEMENT
ER  -