00740nam a22002177a 4500 SNU 20140711181129.0 140711b xxu||||| |||| 00| 0 eng d 9780521839754 HCL John O'Connell; Jon Pyke; Roger Whitehead Mastering your organization's processes : a plain guide to business process management / John O'Connell; Jon Pyke; Roger Whitehead Cambridge, UK ; New York : Cambridge University Press, 2006. xx, 270 p. : ill. ; 26 cm. Business Data processing. Production management. John O'Connell; Jon Pyke; Roger Whitehead C.S ddc HCL 14989 14989 1 0 ddc 0 0 SNUL SNUL 2014-07-11 0 658.5 OCO H8726 2014-07-11 00:00:00 2014-07-11 HCL