TY  - BOOK
AU  - John O'Connell; Jon Pyke; Roger Whitehead
TI  - Mastering your organization's processes : : a plain guide to business process management
SN  - 9780521839754
PY  - 2006///
CY  - Cambridge, UK ; New York 
PB  - : Cambridge University Press
KW  - Business
KW  - Data processing
KW  - Production management
KW  - John O'Connell; Jon Pyke; Roger Whitehead
KW  - C.S
ER  -