00690nam a22002297a 4500 SNU 20140712195343.0 140712b xxu||||| |||| 00| 0 eng d 9781563271755 HCL 658.562 PET Peter Merrill Do it right the second time : benchmarking best practices in the quality change process / Peter Merrill Portland, Or. : Productivity Press, ©1997. xx, 268 p. : ill. ; 24 cm. Benchmarking (Management) Total quality management. management. Peter Merrill management. ddc HCL 15078 15078 1 0 ddc 0 0 SNUL SNUL 2014-07-12 0 658.562 PET H8770 2014-07-12 00:00:00 2014-07-12 HCL