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  <titleInfo>
    <title>Do it right the second time</title>
    <subTitle>: benchmarking best practices in the quality change process</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Peter Merrill</namePart>
    <role>
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  <typeOfResource>text</typeOfResource>
  <genre authority="">Benchmarking (Management)</genre>
  <genre authority="">Total quality management.</genre>
  <genre authority="">management.</genre>
  <genre authority="">Peter Merrill</genre>
  <genre authority="">management.</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xxu</placeTerm>
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    <place>
      <placeTerm type="text">Portland, Or</placeTerm>
    </place>
    <publisher>: Productivity Press</publisher>
    <dateIssued> ©1997</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xx, 268 p.  : ill.  ; 24 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">/ Peter Merrill</note>
  <classification authority="ddc">658.562 PET</classification>
  <identifier type="isbn">9781563271755</identifier>
  <identifier type="">HCL</identifier>
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