TY  - BOOK
AU  - Peter Merrill
TI  - Do it right the second time : : benchmarking best practices in the quality change process
SN  - 9781563271755
U1  - 658.562 PET 
PY  - 1997///
CY  - Portland, Or. 
PB  - : Productivity Press
KW  - Benchmarking (Management)
KW  - Total quality management
KW  - management
KW  - Peter Merrill
ER  -