TY  - BOOK
AU  - Kenneth H Blanchard,
TI  - Raving fans : : a revolutionary approach to customer service
SN  - 9780006530695
PY  - 1998///
CY  - London 
PB  - : HarperCollinsBusiness
KW  - Customer service
KW  - Business
KW  - Kenneth H Blanchard
KW  - Management
ER  -