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  <titleInfo>
    <title>Making conflict resolution happen</title>
    <subTitle>: a simple and effective guide to dealing with conflict at work</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Laurie Dicker</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <typeOfResource>text</typeOfResource>
  <genre authority="">Conflict management</genre>
  <genre authority="">Personnel management</genre>
  <genre authority="">Laurie Dicker</genre>
  <genre authority="">Management</genre>
  <genre authority="">Conflict</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xxu</placeTerm>
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    <place>
      <placeTerm type="text">Crows Nest, N.S.W</placeTerm>
    </place>
    <publisher>: Allen &amp; Unwin</publisher>
    <dateIssued>, ©2002</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>ix, 118 p. : ill. ; 24 cm</extent>
  </physicalDescription>
  <note type="statement of responsibility">/Laurie Dicker</note>
  <classification authority="ddc">658.4053 DIC</classification>
  <identifier type="isbn">9781865089911</identifier>
  <identifier type="">HCL</identifier>
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