TY  - BOOK
AU  - Joe Peppard
TI  - The essence of business process re-engineering
SN  - 9788120312050
PY  - 1995///
CY  - New York ; London 
PB  - : Prentice-Hall
KW  - Reengineering (Management)
KW  - Organizational change
KW  - Business Process Reengineering
KW  - Joe Peppard
KW  - Management
ER  -