Superior customer value in the new economy
: concepts and cases
Johnson William C ;Weinstein Art
creator
text
Customer services -- Management.
Consumer satisfaction.
xxu
Boca Raton, FL
: CRC Press
2004
monographic
eng
xix, 434 p. : ill. ; 25 cm.
/William C Johnson
9781574443561
HCL
140717
20140717214953.0