: best practices, tools and techniques for putting conversation to work Figallo, Cliff, ; Rhine, Nancy creator text Knowledge management. Communication and technology. Building the knowledge management network--best practices : tools and techniques for putting conversation to work Cliff Figallo xxu New York, NY : John Wiley ©2002 monographic eng

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xx, 348 p. : ill. ; 25 cm. / Cliff Figallo 658.4038 FIG 8126503335 HCL 140721 20140721181319.0