TY  - BOOK
AU  - Dick Smith
TI  - Strategic Six Sigma : : best practices from the executive suite
SN  - 9780471232940
PY  - 2002///
CY  - Hoboken 
PB  - : John Wiley and Sons Ltd, 
KW  - SIX SIGMA
KW  - Organizational effectiveness
KW  - Customer relations
KW  - Dick Smith
KW  - management
ER  -