00705nam a22002297a 4500 SNU 20140723193506.0 140723b xxu||||| |||| 00| 0 eng d 9780471644095 HCL 658.812 BRO Brown, Stanley A. Customer relationship management : a strategic imperative in the world of e-business /Stanley A Brown Toronto ; New York : John Wiley & Sons Canada , ©2000. xxviii, 345 p. : ill. ; 24 cm. Customer relations -- Electronic commerce. Management. Stanley A. Brown E-commerce ddc HCL 17261 17261 1 0 ddc 0 0 SNUL SNUL 2014-07-23 0 658.812 BRO H9754 2014-07-23 00:00:00 2014-07-23 HCL