TY  - BOOK
AU  -  Brown, Stanley A.
TI  - Customer relationship management : : a strategic imperative in the world of e-business
SN  - 9780471644095
U1  - 658.812 BRO 
PY  - 2000///
CY  - 	Toronto ; New York 
PB  - : John Wiley & Sons Canada
KW  - Customer relations --
KW  - Electronic commerce
KW  -  Management.
KW  - Stanley A. Brown
KW  - E-commerce
ER  -