TY - BOOK AU - Hagel III, John TI - Net gain expanding markets through virtual communities SN - 9780875847597 U1 - 658.800285467 HAG PY - 1997/// CY - Boston, Mass. PB - Harvard Business School Press KW - John Hagel III KW - Net gain KW - Arthur G. Armstrong KW - Internet marketing KW - Marketing KW - E-commerce ER -