TY - BOOK AU - Washburn, Harry TI - Why people don't buy things: : five proven steps to connect with your customers and dramatically increase your sales SN - 9780738200125 U1 - 658.85 WAS PY - 1999/// CY - Reading, Mass. PB - Perseus Books KW - Harry Washburn KW - Kim Wallace KW - Why people don't buy things : five proven steps to connect with your customers and dramatically increase your sales KW - Selling. KW - Success in business ER -