TY  - BOOK
AU  - Gilbert, John
TI  - How to eat an elephant : : a slice by slice guide to total quality management
SN  - 9781872807805
U1  - 658.562 GIL 
PY  - 1992///
CY  - Merseyside [England] 
PB  - : Tudor Business Pub.
KW  - Total quality management
KW  - Management commitment
KW  - Strategy and quality
KW  - John Gilbert
KW  - Management
ER  -