00755nam a22002177a 4500 SNU 20140730231010.0 140730b xxu||||| |||| 00| 0 eng d 9780749436964 HCL 332.10688 FOS Foss, Bryan Stone, Merlin CRM in financial services : a practical guide to making customer relationship management work / Bryan Foss London Kogan Page 2002 xviii, 700 p. : ill. 26 cm. Bryan Foss & Merlin Stone CRM in financial services : a practical guide to making customer relationship management work Financial services industry -- Customer services. Finance ddc HCL 21680 21680 1 0 ddc 0 0 SNUL SNUL 2014-07-30 0 332.10688 FOS H8135 2014-07-30 00:00:00 2014-07-30 HCL