TY  - BOOK
AU  - Foss, Bryan
TI  - CRM in financial services: : a practical guide to making customer relationship management work
SN  - 9780749436964
U1  - 332.10688 FOS 
PY  - 2002///
CY  - London
PB  - Kogan Page
KW  - Bryan Foss & Merlin Stone
KW  - CRM in financial services : a practical guide to making customer relationship management work
KW  - Financial services industry -- Customer services
KW  - Finance
ER  -