TY - BOOK AU - Davenport, Thomas H., 1954- TI - Mission critical: : realizing the promise of enterprise systems SN - 9780875849065 U1 - 658.4038011 DAV PY - 2000/// CY - Boston PB - Harvard Business School Press KW - Thomas H. Davenport KW - Mission critical : realizing the promise of enterprise systems KW - Management information systems KW - enterprise systems ER -