TY  - BOOK
AU  - Summers, Donna C. S.
TI  - Quality
SN  - 9780024185662
U1  - 658.562 SUM 
PY  - 1997///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Donna C.S. Summers
KW  - Quality control.
KW  - Quality
KW  - Benchmarking
KW  - Malcolm Baldrige award criteria
ER  -