00639nam a22002297a 4500 SNU 20140801184807.0 140801b xxu||||| |||| 00| 0 eng d 9780471939672 HCL 658.562 FLO Flood, Robert L. Beyond TQM / Robert Flood Chichester ; New York J. Wiley & Sons 1993 xxiii, 303 p. : ill. 24 cm. Beyond total quality management Beyond TQM Robert Louis Flood Total quality management -- Case studies. Quality control ddc HCL 21858 21858 1 0 ddc 0 0 SNUL SNUL 2014-08-01 0 658.562 FLO H8225 2014-08-01 00:00:00 2014-08-01 HCL