TY  - BOOK
AU  - Flood, Robert L.
TI  - Beyond TQM
SN  - 9780471939672
U1  - 658.562 FLO 
PY  - 1993///
CY  - Chichester ; New York
PB  - J. Wiley & Sons
KW  - Beyond total quality management
KW  - Beyond TQM
KW  - Robert Louis Flood
KW  - Total quality management -- Case studies
KW  - Quality control
ER  -