TY  - BOOK
AU  - Saylor, James H., 1947-
TI  - TQM simplified: : a practical guide
SN  - 9780070576780
U1  - 658.562 SAY 
PY  - 1996///
CY  - New York
PB  - McGraw-Hill
KW  - James H. Saylor
KW  - Total quality management
KW  - TQM simplified : a practical guide
ER  -