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  <titleInfo>
    <title>Quick Hits</title>
    <subTitle>: 10 key surgical strike actions to improve business process performance</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Cross, Kelvin F., 1953-</namePart>
    <role>
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  <typeOfResource>text</typeOfResource>
  <genre authority="">Kelvin F Cross</genre>
  <genre authority="">Quick hits : 10 key surgical strike actions to improve business process performance</genre>
  <genre authority="">Reengineering (Management)</genre>
  <genre authority="">Workflow -- Management.</genre>
  <genre authority="">Process control.</genre>
  <genre authority="">Industrial management.</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xxu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New York</placeTerm>
    </place>
    <publisher>American Management Association</publisher>
    <dateIssued>2004</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>ix, 274 p. : ill. 24 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">/ Kelvin F. Cross</note>
  <classification authority="ddc">658.4063 CRO</classification>
  <identifier type="isbn">9780814472064</identifier>
  <identifier type="">HCL</identifier>
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    <recordCreationDate encoding="marc">140806</recordCreationDate>
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