TY  - BOOK
AU  - Cross, Kelvin F., 1953-
TI  - Quick Hits: : 10 key surgical strike actions to improve business process performance
SN  - 9780814472064
U1  - 658.4063 CRO 
PY  - 2004///
CY  - New York
PB  - American Management Association
KW  - Kelvin F Cross
KW  - Quick hits : 10 key surgical strike actions to improve business process performance
KW  - Reengineering (Management)
KW  - Workflow -- Management
KW  - Process control
KW  - Industrial management
ER  -