00478nam a22001817a 4500 SNU 20140809161126.0 140809b xxu||||| |||| 00| 0 eng d HCL 658.812 LAN Langford-Wood, Naomi CRM in a week /Naomi Langford-Wood London : Hodder & Stoughton, 2002. 86 P. 20 CM. Customer relations. Relationship marketing. ddc HCL 23378 23378 1 0 ddc 0 0 SNUL SNUL 2014-08-09 0 658.812 LAN H8492 2014-08-09 00:00:00 2014-08-09 HCL