TY  - BOOK
AU  -  Langford-Wood, Naomi
TI  - CRM in a week: /Naomi Langford-Wood
U1  - 658.812 LAN 
PY  - 2002///.
CY  - London 
PB  - : Hodder & Stoughton
KW  - Customer relations.
KW  - Relationship marketing
ER  -