TY  - BOOK
AU  - Smith, Jane, 1949-
TI  - Successful customer retention: : in a week
SN  - 9780340781753
U1  - 658.812 SMI 
PY  - 2000///
CY  - London
PB  - Hodder & Stoughton
KW  - Successful business in a week
KW  - Jane Smith
KW  - Successful customer retention in a week
KW  - Customer loyalty
KW  - Customer relations
KW  - Success in business
ER  -